Enterprise Mobility Management (EMM) Software RFP Template

Request for Proposal: Enterprise Mobility Management (EMM) Software Solution

Table of Contents

1. Introduction
2. Project Objectives
3. Technical Requirements
4. Functional Requirements
5. AI-Enhanced Features
6. Vendor Evaluation Criteria
7. Implementation and Support
8. Submission Requirements
9. Timeline

1. Introduction

[Company Name] is seeking proposals for a comprehensive Enterprise Mobility Management (EMM) software solution to secure and manage our organization’s mobile devices, applications, and data. This RFP outlines our requirements for a robust system that will protect corporate assets, ensure compliance, and enable employee productivity across various mobile platforms.

1.1 Key Components

• Mobile Device Management (MDM)
• Mobile Application Management (MAM)
• Identity and Access Management (IAM)

2. Project Objectives

The primary objectives for implementing an EMM solution are:

1. Establish comprehensive mobile device security across all platforms
2. Ensure protection of corporate data on both company-owned and BYOD devices
3. Streamline mobile application deployment and management
4. Enable secure access to corporate resources
5. Maintain compliance with industry regulations
6. Improve IT operational efficiency

3. Technical Requirements

3.1 Multi-Platform Device Support

• Support for iOS, Android, Windows, and other relevant operating systems
• Management of smartphones, tablets, laptops, and IoT endpoints
• Comprehensive device lifecycle management

3.2 Security Requirements

• Data encryption for devices and communications
• Multi-factor authentication support
• Secure container solutions
• Advanced threat protection
• Policy-based access control

3.3 Integration Requirements

• Active Directory/LDAP integration
• Email system integration
• Certificate management
• API availability
• SSO capabilities

3.4 Infrastructure Requirements

• Cloud-based deployment options
• On-premises deployment support
• Hybrid deployment capabilities
• High availability architecture
• Disaster recovery support

4. Functional Requirements

4.1 Device Control

Tip: Device control is fundamental to EMM security – focus on granular permissions, monitoring capabilities, and integration with existing security infrastructure to ensure comprehensive endpoint protection while maintaining user productivity.

4.2 Web Control

Tip: Web control mechanisms should balance security with usability – implement granular filtering, real-time threat detection, and flexible policy management while maintaining acceptable performance and user experience.

4.3 Application Control

Tip: Application control must balance security with business needs – implement granular controls for execution, monitoring, and policy enforcement while ensuring critical business applications remain accessible and performant.

4.4 Asset Management

Tip: Effective asset management requires comprehensive visibility and control – focus on automated discovery, detailed tracking, and lifecycle management while maintaining accurate inventory and compliance status.

4.5 System Isolation

Tip: System isolation capabilities must provide rapid response to threats while maintaining business continuity – implement granular controls for network access and application availability with clear restoration procedures.

4.6 Endpoint Intelligence

Tip: Endpoint intelligence must provide actionable insights about device security status – implement comprehensive threat data collection, correlation with global intelligence, and automated analysis while maintaining performance.

4.7 Firewall

Tip: Endpoint firewall protection requires sophisticated traffic control – focus on application awareness, location-based policies, and integration with other security tools while maintaining network performance.

4.8 Malware Detection

Tip: Malware detection requires multi-layered analysis capabilities – implement real-time scanning, behavioral analysis, and machine learning while maintaining system performance and minimizing false positives.

4.9 Incident Reports

Tip: Incident reporting must provide clear, actionable information – implement customizable templates, trend analysis, and automated distribution while ensuring compliance with reporting requirements.

4.10 Security Validation

Tip: Security validation must verify control effectiveness – implement automated testing, simulated attacks, and continuous monitoring while maintaining system stability and minimizing business impact.

4.11 Self-Service Portal

Tip: Self-service capabilities must balance user empowerment with security – implement intuitive interfaces, automated workflows, and clear documentation while maintaining policy compliance.

5. AI-Enhanced Features

5.1 Predictive Analytics for Security

Tip: Predictive analytics should leverage machine learning to identify patterns and anomalies in security data, enabling proactive threat prevention while minimizing false positives.

5.2 Automated Device Management

Tip: Automated device management should streamline administrative tasks while maintaining security – focus on intelligent policy enforcement and configuration optimization that adapts to your environment.

5.3 AI-Powered Virtual Assistants

Tip: Virtual assistants should enhance user experience and reduce support burden – focus on natural language understanding, contextual awareness, and accurate response generation while maintaining security protocols.

5.4 Sentiment Analysis for App Management

Tip: Sentiment analysis should provide actionable insights for application improvement – focus on user feedback analysis, trend identification, and performance correlation while maintaining data privacy.

5.5 Anomaly Detection

Tip: Anomaly detection must balance sensitivity with accuracy – implement adaptive thresholds, contextual analysis, and machine learning to identify true threats while minimizing false positives.

5.6 Contextual Intelligence

Tip: Contextual intelligence should enhance security decisions by considering environmental factors – implement comprehensive context gathering, analysis, and adaptive response mechanisms.

5.7 Automated Problem Prioritization

Tip: Problem prioritization must balance urgency with impact – implement AI-driven analysis of incident severity, business impact, and resource requirements while maintaining alignment with organizational priorities.

5.8 Behavioral Biometrics

Tip: Behavioral biometrics should enhance security without impacting user experience – focus on continuous authentication through pattern analysis while maintaining privacy and adapting to legitimate behavior changes.

5.9 Predictive Device Maintenance

Tip: Predictive maintenance should prevent issues before they impact users – implement comprehensive performance monitoring, trend analysis, and automated intervention while optimizing resource utilization.

5.10 Intelligent Resource Allocation

Tip: Resource allocation must optimize performance while maintaining service levels – implement AI-driven analysis of application needs, user priorities, and system capabilities while ensuring critical services remain available.

5.11 Natural Language Processing for Policy Management

Tip: NLP for policy management should simplify complex security rules – focus on accurate interpretation of natural language inputs while maintaining policy integrity and ensuring consistent enforcement.

5.12 Adaptive Security Measures

Tip: Adaptive security should respond dynamically to changing threats – implement real-time risk assessment, automated response adjustment, and continuous validation while maintaining protection levels.

5.13 Automated Compliance Monitoring

Tip: Compliance monitoring must ensure continuous adherence to standards – implement automated policy checking, violation detection, and reporting while maintaining audit readiness and reducing manual oversight.

6. Vendor Evaluation Criteria

6.1 Company Profile and Experience

• Company history and stability
• Experience in EMM solutions
• Market presence and reputation
• Financial stability
• Customer base and references

6.2 Technical Capability

• Product maturity
• Development roadmap
• Innovation track record
• Technical expertise
• Research and development investments

6.3 Support and Services

• Support infrastructure
• Service level agreements
• Technical support availability
• Professional services capabilities
• Training and certification programs

6.4 Implementation and Integration

• Implementation methodology
• Integration capabilities
• Migration support
• Project management approach
• Resource availability

6.5 Cost Structure

• Licensing model
• Implementation costs
• Maintenance fees
• Support costs
• Training expenses

7. Implementation and Support

7.1 Implementation Requirements

• Project timeline expectations
• Resource requirements
• Milestone definitions
• Success criteria
• Risk management approach

7.2 Training Requirements

• Administrator training
• End-user training
• Training materials
• Knowledge transfer
• Certification programs

7.3 Support Requirements

• Support levels and availability
• Incident response times
• Escalation procedures
• Maintenance windows
• Update processes

7.4 Documentation Requirements

• System documentation
• User manuals
• Administration guides
• Security documentation
• Compliance documentation

8. Submission Requirements

8.1 Proposal Format

• Executive summary
• Technical proposal
• Implementation plan
• Pricing proposal
• Company information
• References

8.2 Required Documentation

• Product specifications
• Technical architecture
• Security certifications
• Compliance attestations
• Sample reports and documentation

8.3 Submission Instructions

• Submission deadline
• Delivery method
• Number of copies
• Contact information
• Question submission process

9. Timeline

9.1 RFP Schedule

• RFP Release Date: [Date]
• Questions Deadline: [Date]
• Proposal Due Date: [Date]
• Vendor Presentations: [Date Range]
• Selection Date: [Date]
• Project Kickoff: [Date]

9.2 Implementation Schedule

• Planning Phase: [Date Range]
• Installation Phase: [Date Range]
• Configuration Phase: [Date Range]
• Testing Phase: [Date Range]
• Training Phase: [Date Range]
• Go-Live Date: [Date]

10. Contact Information

10.1 Primary Contact

[Name] [Title] [Email] [Phone]

10.2 Technical Contact

[Name] [Title] [Email] [Phone]