Request for Proposal (RFP): Managed Detection and Response (MDR) Software Solution
Table of Contents
- Introduction and Background
- Project Objectives
- Scope of Work
- Technical Requirements
- Functional Requirements
- Vendor Qualifications
- Evaluation Criteria
- Submission Guidelines
- Timeline
- Contact Information
1. Introduction and Background
Our organization seeks proposals for a comprehensive Managed Detection and Response (MDR) software solution that combines advanced technology with human expertise to proactively detect, analyze, and respond to threats across our IT environment. The solution must provide continuous monitoring, threat intelligence integration, and skilled analyst support to deliver comprehensive protection against evolving cyber threats.
2. Project Objectives
The implementation of an MDR solution aims to:
- Establish 24/7 security monitoring and threat detection capabilities
- Enable rapid incident response and threat containment
- Integrate advanced threat intelligence and behavioral analytics
- Automate routine security operations and response procedures
- Enhance visibility across our entire IT infrastructure
- Strengthen compliance with industry security standards
- Reduce mean time to detect (MTTD) and mean time to respond (MTTR)
- Improve overall security posture through proactive threat hunting
3. Scope of Work
The selected vendor will be responsible for:
- Deploying a comprehensive MDR solution integrating SIEM, EDR, and SOAR capabilities
- Establishing 24/7 proactive security operations center (SOC) alerts monitoring
- Implementing automated threat detection and response workflows
- Providing threat hunting and incident response services
- Delivering regular security assessments and recommendations
- Supporting compliance monitoring and reporting requirements
- Conducting staff training and knowledge transfer
- Maintaining solution updates and threat intelligence feeds
4. Technical Requirements
4.1 Technology Stack Requirements
SIEM Capabilities
- Real-time log collection and correlation
- Advanced analytics and threat detection
- Custom rule creation and management
- Historical data retention and analysis
- Automated alert prioritization
EDR Functionality
- Continuous endpoint monitoring
- Real-time threat detection and response
- Endpoint isolation capabilities
- Behavioral analysis and anomaly detection
- Automated remediation actions
Network Analysis
- Deep packet inspection
- Network behavior analytics
- Traffic pattern monitoring
- Protocol analysis
- Anomaly detection
SOAR Integration
- Automated incident response
- Customizable playbook creation
- Multi-tool orchestration
- Case management
- Workflow automation
5. Functional Requirements
5.1 Threat Detection and Response Capabilities
Tip: Critical security monitoring and incident response capabilities that provide comprehensive coverage across all attack surfaces while maintaining fast detection and response times. Focus on automation capabilities to reduce manual intervention requirements.
| Requirement |
Sub-Requirement |
Y/N |
Notes |
| Real-time Monitoring |
Continuous network traffic analysis with sub-second processing |
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Real-time endpoint activity monitoring across all managed devices |
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Live memory analysis and process monitoring |
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Active directory and user behavior monitoring |
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Application stack monitoring and analysis |
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Infrastructure configuration change detection |
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Cloud service and resource monitoring |
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Container and orchestration platform monitoring |
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| Threat Detection Methods |
Signature-based detection with daily updates |
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Machine learning-based behavioral analysis |
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Statistical anomaly detection |
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Heuristic-based detection algorithms |
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Indicator of Compromise (IoC) matching |
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MITRE ATT&CK framework mapping |
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Fileless malware detection |
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Living-off-the-land attack detection |
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Zero-day threat detection capabilities |
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| Response Automation |
Automated threat containment procedures |
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Endpoint isolation mechanisms |
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Network segment isolation |
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Automated malware quarantine |
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User account suspension |
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Access token revocation |
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System restore capabilities |
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Automated evidence collection |
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Chain of custody maintenance |
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5.2 Security Operations Center Integration
Tip: SOC team platform interaction capabilities that streamline analyst workflows while maintaining clear documentation and enabling effective collaboration across teams.
| Requirement |
Sub-Requirement |
Y/N |
Notes |
| Analyst Workflow |
Tiered analyst assignment system |
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Case management and tracking |
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Investigation workflow automation |
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Evidence collection tools |
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Forensic analysis capabilities |
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Collaboration tools for analyst teams |
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Knowledge base integration |
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Shift handover automation |
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Investigation playbook execution |
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| Incident Management |
Incident categorization system |
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Severity level assignment |
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Impact assessment tools |
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Stakeholder notification system |
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Escalation procedure automation |
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War room creation and management |
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Post-incident review automation |
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Lessons learned documentation |
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Incident timeline reconstruction |
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5.3 Threat Intelligence Integration
Tip: Solution capabilities for aggregating and operationalizing threat intelligence from multiple sources while maintaining data quality and relevance to the specific environment.
| Requirement |
Sub-Requirement |
Y/N |
Notes |
| Intelligence Sources |
Commercial threat feed integration |
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Open-source intelligence incorporation |
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Industry-specific threat feeds |
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Government advisory integration |
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Peer-group intelligence sharing |
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Dark web monitoring |
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Social media threat tracking |
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Vulnerability database integration |
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Emerging threat monitoring |
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| Intelligence Processing |
Automated indicator extraction |
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Indicator enrichment |
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Threat correlation engine |
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Intelligence deduplication |
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Confidence scoring system |
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Relevance assessment |
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Attribution analysis |
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Campaign tracking |
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Threat actor profiling |
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5.4 Advanced Analytics and Reporting
Tip: Analytical capabilities providing actionable insights while supporting both tactical and strategic decision-making processes across the security organization.
| Requirement |
Sub-Requirement |
Y/N |
Notes |
| Security Analytics |
User behavior analytics |
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Entity behavior analytics |
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Network traffic analytics |
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Application usage analytics |
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Data access analytics |
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Authentication analytics |
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Cloud resource analytics |
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Endpoint behavior analytics |
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Security control effectiveness analytics |
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| Machine Learning Capabilities |
Supervised learning models |
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Unsupervised anomaly detection |
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Deep learning neural networks |
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Natural language processing |
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Computer vision analysis |
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Predictive analytics |
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Automated model training |
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Model performance monitoring |
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Model drift detection |
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5.5 Compliance and Governance
Tip: Regulatory compliance capabilities with automated mechanisms for policy enforcement and compliance reporting across multiple frameworks.
| Requirement |
Sub-Requirement |
Y/N |
Notes |
| Policy Management |
Security policy enforcement |
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Policy violation detection |
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Exception management |
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Policy effectiveness monitoring |
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Policy update automation |
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Compliance mapping |
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Control testing automation |
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Gap analysis tools |
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Remediation tracking |
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| Regulatory Compliance |
HIPAA compliance monitoring |
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PCI DSS requirement tracking |
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GDPR compliance tools |
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SOX control monitoring |
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NIST framework alignment |
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ISO 27001 control mapping |
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Industry-specific regulation monitoring |
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Multi-framework compliance mapping |
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Automated evidence collection |
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5.6 Data Management and Privacy
Tip: Data handling capabilities that balance operational efficiency with regulatory compliance requirements and appropriate controls for sensitive data management.
| Requirement |
Sub-Requirement |
Y/N |
Notes |
| Data Collection |
Log data aggregation |
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Telemetry collection |
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Packet capture |
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Flow data collection |
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Configuration data gathering |
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Credential data handling |
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Personal data management |
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Metadata extraction |
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Raw data processing |
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| Data Privacy |
Data anonymization |
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Data pseudonymization |
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Encryption at rest |
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Encryption in transit |
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Access control enforcement |
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Data sovereignty compliance |
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Privacy regulation compliance |
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Data minimization |
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Retention policy enforcement |
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6. Vendor Qualifications
Required qualifications:
- Minimum 5 years experience in MDR services
- SOC 2 Type II certification
- 24/7 SOC operations
- Proven track record in threat detection and response
- Strong customer references in similar industries
- Established threat research capabilities
- Comprehensive training programs
- Global threat intelligence network
- Regular platform updates and improvements
- Strong financial stability
7. Evaluation Criteria
Proposals will be evaluated based on:
- Technical Capability (30%)
- Technology stack completeness
- Detection and response capabilities
- Integration flexibility
- Platform scalability
- Operational Efficiency (20%)
- SOC operations
- Response times
- Automation capabilities
- Resource optimization
- Implementation Approach (15%)
- Deployment methodology
- Timeline feasibility
- Resource requirements
- Risk management
- Cost Effectiveness (15%)
- Total cost of ownership
- Pricing model
- Value-added services
- ROI potential
- Vendor Experience (10%)
- Industry expertise
- Customer references
- Technical capabilities
- Support infrastructure
- Innovation and Roadmap (10%)
- Product development
- Technology innovation
- Future capabilities
- Industry alignment
8. Submission Requirements
Vendors must submit:
- Detailed solution description
- Technical architecture documentation
- Implementation methodology
- Pricing structure and model
- Service level agreements
- Three customer references
- Support and maintenance plans
- Training program details
- Company profile
- Compliance certifications
For each functional requirement, vendors must indicate:
- Fully Compliant (FC)
- Partially Compliant (PC)
- Non-Compliant (NC)
- Roadmap Item (RI) with timeline
9. Timeline
- RFP Release Date: [Date]
- Questions Deadline: [Date]
- Proposal Due Date: [Date]
- Vendor Presentations: [Date Range]
- Selection Date: [Date]
- Project Start Date: [Date]
10. Contact Information
Please submit proposals and questions to: [Contact Name] [Email Address] [Phone Number]
